Business Improvement LLC (www.bizimprovement.com) was co-founded by Doug Diamond and Cheryl Beth Kuchler to serve the diverse needs of small business owners and emerging enterprises in the greater Philadelphia area.  Business Improvement helps CEOs, executives and management teams implement a proprietary suite of best practices that both supports growth and increases profitability.

We do this using a novel process and set of business tools developed specifically for small businesses that seek to grow.  We understand that each company has unique needs, and we tailor our services to help each individual client.  Business Improvement has the expertise and knowledge to help companies in the following areas:

• Facilitating strategic planning retreats and creating business plans that support both growth and execution
• Working with top management personnel to create longer term (3, 5 and 10 year) plans and financial models and aligning your organization around business goals and priorities
• Monitoring results monthly on a departmental and individual basis to help hold you and your staff accountable for results
• Ensuring that individuals within the company communicate effectively
• Implementing compensation/bonus plans to reward achievement of company plans
• Improving the management ability of key people within the business
• Helping create a realistic, thoughtful and practical budget and cash flow projections
• Identifying, prioritizing and implementing key areas for improvement that will make the business more profitable
• Ensuring that the business owners and management teams know their critical numbers and why they are important

Management Processes:

As Gazelles International Coaches, Cheryl Beth and Doug have the expertise to help small businesses implement the principals and practices embraced by the Gazelle’s Organization (www.gazelles.com) some of which are documented in the book by Verne Harnish entitled The Rockefeller Habits.  

CEO and Executive Roundtables:

Business Improvement supports business leaders in developing and implementing business and life strategies using a premier, confidential peer group setting offered through CEO Think Tank®.  (www.CEOThinkTank.com) Through CEO Think Tank®’s emphasis on creating community, its commitment to providing “tangible member support”, and the access to critical resources and best practices that the company offers to its members - CEO Think Tank® has enabled CEO’s and senior executives of small to mid-size businesses to leverage their strengths and maximize their potential. 

We provide business leaders with a unique opportunity to exchange ideas, constructive feedback, and confidential business advice with their peers.  We offer groups for CEO’s of more sophisticated businesses (typically over $1 Million in revenue), for CEO’s and Business leaders of growing companies and for Senior Leaders who want to grow and develop as business leaders.

Understanding your Numbers/Performance Monitoring:

Business Improvement helps companies establish custom dashboards and long term business models which allow management teams of small businesses to focus on the key metrics that drive their business, and gain a better understanding of how the company will make money and keep its cash flow on track as it grows.  We excel at leveraging the data stored in small business accounting packages and displaying the information in a format that makes it easy for management teams to understand.  Business Improvement can also offer the following services:

• Helping create a realistic, thoughtful and practical budget and cash flow projection
• Working with top management personnel to create longer term (3, 5 and 10 year) plans and financial models
• Identifying, prioritizing and implementing key areas for improvement that will make the business more profitable

Business Improvement provides a complete and well rounded offering to help small business owners and their management teams.  Small businesses working with Business Improvement identify and focus on their highest priorities, creating faster and more profitable growth.

Douglas L. Diamond

Doug Diamond co-founded Business Improvement LLC in September of 2007 with Cheryl Beth Kuchler to combine their unique backgrounds together to serve the diverse needs of small business owners in the greater Philadelphia area. Business Improvement helps small business owners implement a series of best practices that help their businesses to grow and improve. We understand that each business has unique needs, and we tailor our services to help each individual client.

Before starting his current consulting practice, Doug Diamond was the owner and CEO of Diamond Management Systems Inc. (DMS), a vertical market software company that wrote and installed accounting oriented software and complete turnkey hardware and network solutions in small businesses. Through his 15 years working with various clients on software/hardware installations, he excelled at managing software implementations, monitoring client budgets, and creating satisfied end users. He also ran the product development efforts for the company—working successfully between technical and non-technical people to define products, budgets, and deadlines, and to develop software solutions that helped clients run their businesses more efficiently.

Through his company ownership, he gained experience running and growing a successful business. When he joined DMS after graduating from the Wharton School of the University of Pennsylvania in 1984, annual revenues were $750,000. At the time he took over as President of the company in 1994, revenues had grown to over $4 million per year. When he sold the company in 1998, sales had increased an additional 300% to $12 million per year. DMS grew to employ over 120 people in 5 offices across the United States. During his time as President and CEO, Mr. Diamond crafted an exit strategy, negotiated the sale of his company with several interested purchasers, and completed a complicated merger/purchase deal on favorable terms.

After exiting the business in 2000 – he elected to take the expertise and knowledge that he had gained in technology, project management, finances, and operations and to put it to use as a consultant helping other small businesses and their owners in the Philadelphia area. He founded Diamond Management Solutions Inc. in 2001 to build and deliver tools, techniques, and training to small business owners in the greater Philadelphia area. He became a certified One Page Planning Consultant in 2002, and a licensed CEO Think Tank® Facilitator in 2004.

Mr. Diamond actively participates in a variety of leadership and educational roles at his church, including serving on their Strategic Planning team, and teaching a giftedness awareness program that encourages participants to use their inherent skills/abilities to the world’s best advantage. He also participates as a member of the CEO Think Tank® Board of Advisors. He lives in Huntingdon Valley, Pennsylvania with his wife and two daughters.

Cheryl Beth Kuchler

Ms. Kuchler is a Co-Founder and Partner of Business Improvement, LLC, a firm committed to providing business and personal advisory services to small businesses in the great Philadelphia area. She and Doug Diamond co-founded the business to combine their unique backgrounds to serve the diverse needs of this growing business segment. Cheryl Beth is also the Founder and Managing Principal of CEO Think Tank®, an executive learning community for small business owners, senior managers, and entrepreneurs. With over 20 years of experience in business consulting, change management, executive coaching, and operations management, Cheryl Beth established CEO Think Tank® in 2001 to support business leaders in developing and implementing business and life strategies.

Through both of her companies, Cheryl Beth provides business leaders with a unique opportunity to exchange ideas, constructive feedback, and confidential business advice with their peers. She also offers business consulting and executive coaching to individuals and their teams.

Before committing her career to enhancing entrepreneurial leadership, Cheryl Beth gained invaluable experience in large, multi-national companies like Procter and Gamble and Hilti, Inc. She also worked at CoreStates Financial Corporation before launching her consulting practice with clients such as DuPont Company, General Electric, Amazon, and the Johnson and Johnson family of companies. Armed with a background in engineering, Cheryl Beth has extensive experience in designing and implementing Six Sigma, Total Quality, and other change initiatives as well as working with teams to leverage system-wide projects in process improvement and business alignment.

In addition to her client work, Cheryl Beth is an accomplished speaker, having presented at the Baiada Center for Entrepreneurial Leadership at Drexel University, the Forum for Executive Women and various professional associations, including Women Inventing Next (WIN), the National Organizational Development Network, and the Regional American Society for Training and Development. She also sits on the Board of Directors of WIN as their Treasurer. A committed community leader, she has served as a director of the Nationality Services Center and the Greater Philadelphia Federation of Settlements, both in Philadelphia, PA.

Cheryl Beth earned an MS in Organization Development from American University and NTL Institute and a BS in Chemical Engineering from Lehigh University. She is certified in the Myers-Briggs Type Indicator® and currently resides in Blackwood, New Jersey with her husband and two sons.

Contact Business Improvement, LLC at info@bizimprovement.com, or for more information, call one of our Partners, Cheryl Beth Kuchler at (877) CEO-3264, or Doug Diamond at (215) 825-7676.

Testimonials:

"Thanks so much for the intense Gazelles two-day. It is an absolutely great tool to pull together all of the many aspects of planning that any small business has to consider. I love having the ideas of so many of the great books that you have passed on to me over the last few years all gel together. Your presentation of the materials was well balanced with stories that Gazelles had provided and also stories of your work with your own clients. I look forward to the pool of Gazelle two-day graduates growing as you continue to do the program and appreciate having a common language for us to compare and discuss our businesses and share our stories.

The other aspect that I always appreciate about attending the events that the two of you provide is the atmosphere of community that you build among the participants. It's like that great experience of going to a party at your good friends house and meeting their "other" friends and really liking them. The two of you attract wonderful folks, and then connect us all in wonderful ways. Again, thank you.

This training I know will help Jason and I at LISI and the next business endeavors that are yet defined in my future. Again, a great two days of learning and sharing you are both fabulous mentors and coaches."

-- Alice Dommert, dommertphillips

 

"The support that I've gotten in good times and bad - especially the bad has been one of the best things about working with Cheryl Beth and Doug over the past few years. Doug's expertise around the numbers and strategy and Cheryl Beth's ability to focus me and make connections to the resources that I've needed have proven to be invaluable as I've grown the business. I would never have been able to make the changes to my business model as efficiently and effectively as I have without their guidance and feedback. And those changes have kept us in business in a very challenging marketplace and will accelerate our growth going forward."

 -- Drew Morrisroe, President, CTN Solutions

 

 

"As a business owner, you're supposed to know everything and when you figure out that you don't, call Business Improvement. My meetings with Doug and Cheryl Beth provide me with a sounding board and a mental break to say what I'm thinking out loud, to get validation for where I'm going and even to be told when I'm headed in the wrong direction.

Over the past few years of working with them my business has more than doubled. I've learned the ropes of running a business, am better able to see trends, and have become a better business person and a better leader."

-- Eric Janson, President, Parallel Edge